Below you'll find answers to frequently asked questions. If you have a question that isn't answered here, please get in touch.
Q. How do I Book a Holiday Cottage?
A. All bookings are made direct between holidaymakers and holiday home owners or agencies which advertise with us. The contract for the booking is between you and the owner or agency. Countrycottagesonline.net does not get involved in bookings although we do help to facilitate the booking process?
Q. Can I see Reviews of Cottages?
A. We have a system so that holidaymakers can add reviews for properties they have stayed in, in the past 3 years. Some owners and agencies collect their own reviews and feedback and where available this information can be seen on their listing. If you want further review information, you can always look up review websites such as Trip Advisor before booking a cottage to see if the property has any reviews on there too. Please note that a number of the properties listed with us are rated by the relevant Tourist Boards, find out more about the quality rating schemes.
You may wish to think about the issues that commonly result in complaints when booking holiday cottage rentals and use a checklist to make sure that you can avoid them.
Q. Have the Cottages on Countrycottagesonline.net been rated?
A. Countrycottagesonline.net is not an agency and as such does not inspect or assess holiday homes listed with us. Some agencies that advertise with us have their own rating schemes. In terms of independent cottages and owners, some of these opt to be rated by the Official Tourist Board in their country whereas others don’t. We clearly show on our website where a property is advertising that they have been rated, with our star rating display.
Q. Do I need Holiday Insurance?
A. It is strongly recommended that you take out appropriate specialist insurance to cover your cottage holiday, so that in the event of anything going wrong you have some insurance to fall back on. Always check insurance terms carefully before taking insurance out to make sure that it is the right policy for you.
Q. Can Someone Speak to me about a Cottage?
A. If you’d like to talk to someone about a particular holiday cottage, you can find the telephone number for the owner or the agency on the advertisement on our site. The owner or agency are best placed to advise and help you with any questions that you may have about a particular holiday home.
Q. Can Someone Help me Find a Cottage?
A. We are an advertising portal and as such don’t offer an agency matching service. If you require a service like this, we recommend that you call one of the agencies listed with us who will be able to help you. If you need hints and tips on which agencies to call please send us an email or fill out our feedback form and we will send you a list. Alternatively why not use our advanced search to help you?
Q. Can Someone Help me Search the Site?
A. In terms of help searching our website, we recommend that you try using our Search Assistant for advanced searches. We aren’t able to carry out specific searches on your behalf but please let us know if you experience any problems using our search assistant via our feedback form.
Q. Can I give Feedback on a Holiday Cottage I’ve Stayed in?
A. We welcome feedback from holiday home owners about properties that you have stayed in. Please send us feedback. Our aim is to only list holiday cottages that the vast majority of holidaymakers are happy with and your feedback is very valuable to us, whether it is positive or negative. Our policy in the first instance when it comes to negative feedback is to ask the owner or agency to respond to the points made. We monitor feedback and if it is clear that a holiday home is not meeting holidaymakers' expectations we reserve the right to remove cottages listed with us from Countrycottagesonline.net.
Q. What is a Good Housekeeping Bond?
Disputes can occasionally arise over the complete or partial witholding of a good housekeeping bond. Read about how to avoid problems with the good housekeeping bond.